Privacy Policy
At Bridging Capacity, we are committed to maintaining the privacy and confidentiality of all personal information collected and handled in the course of our Support Coordination and Psychosocial Recovery Coaching services. We recognise the importance of protecting your privacy and ensuring that your personal information remains secure. This Privacy Policy outlines how we collect, use, disclose, and store personal information in accordance with the principles set out in the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the National Disability Insurance Scheme Act 2013 (Cth) (NDIS Act).
Collection of Personal Information
1.1. We only collect personal information that is necessary for the provision of our services and the effective management of our business. The types of personal information we may collect include but are not limited to:
Contact details (e.g., name, address, phone number, email address)
NDIS participant number and other relevant identification information
Health and medical information
Financial information for payment purposes
1.2. We collect personal information directly from individuals, with their consent, or from their authorised representatives. We may collect this information through various channels, including in person, over the phone, through email, or via our website.
Use and Disclosure of Personal Information
2.1. We use personal information solely for the purpose for which it was collected or as otherwise permitted by law. This includes providing NDIS Support Coordination and Psychosocial Recovery Coaching services, managing our business operations, and complying with legal obligations.
2.2. We may disclose personal information to third parties in limited circumstances, including:
Service providers and contractors who assist us in delivering our services (e.g., IT service providers, accounting and bookkeeping services)
NDIS Commission or other regulatory authorities, if required by law
With your consent, to other healthcare professionals or support services involved in your care and support
2.3. We do not sell or rent personal information to third parties for marketing purposes.
Data Security and Storage
3.1. We take reasonable steps to protect personal information from unauthorised access, misuse, loss, modification, or disclosure. This includes implementing appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.
3.2. Personal information is stored in secure electronic databases or locked filing cabinets accessible only by authorised personnel. We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Access and Correction of Personal Information
4.1. Individuals have the right to access and correct their personal information held by Bridging Capacity, subject to some exceptions as provided by law. To request access or correction, please contact our Privacy Officer using the contact details provided below.
Complaints Handling
5.1. If you have any concerns or complaints regarding the handling of your personal information or our privacy practices, please contact our Privacy Officer. We will investigate and respond to your complaint in a timely and appropriate manner.
Updates to the Privacy Policy
6.1. We may update this Privacy and Confidentiality Policy from time to time to reflect changes in our business operations, legal or regulatory requirements, or best privacy practices. The most current version of the policy will be available on our website.
Contact Us
7.1. If you have any questions, comments, or requests regarding this Privacy and Confidentiality Policy, or if you would like to access or correct your personal information, please contact us via:
Email: info@bridgingcapacity.com.au
Phone: (08) 8132 3390
Address: PO Box 853, Murray Bridge, S.A, 5253
Effective date of this Privacy and Confidentiality Policy: 27/05/2023